Preface ix
Acknowledgements xi
About the Author xiii
About the Notes On ... Series xv
1 Introduction 1
1.1 About This Book 1
2 What Is Caring? 5
2.1 Introduction 5
2.2 Defining Care 5
2.3 Theories of Care 9
2.4 Summary 14
3 Professional Caring 17
3.1 Introduction 17
3.2 Types of Care 18
3.3 Summary 24
4 The Attributes (or Ingredients) of Transformational Care 25
4.1 Introduction 25
4.2 The Seven Cs + 25
4.3 Ingredients/Attributes of Transformational Care 27
4.4 Summary 51
5 Understanding the Context of Care 53
5.1 Introduction 53
5.2 Nurses, Other Health Professionals, and Caring 54
5.3 So, Why Did You Want to become a Nurse or Health Professional? 54
5.4 So, What Is Important to You? 55
5.5 Contributors to the Challenge 56
5.6 Summary 63
6 The Therapeutic Relationship: The Key to Professional Care 65
6.1 Introduction 65
6.2 The Therapeutic Relationship: Defined 65
6.3 Characteristics: What Constitutes a Therapeutic Relationship? 67
6.4 The Zone of Helpfulness 70
6.5 Phases of a Therapeutic Relationship (Building the Bridge) 74
6.6 Summary 76
7 Compassion, Empathy, and Sympathy 79
7.1 Introduction 79
7.2 Compassion 79
7.3 Compassion Fatigue 80
7.4 Compassionate Leadership 81
7.5 Congruent Leadership 84
7.6 Empathy 86
7.7 Sympathy 87
7.8 Summary 89
8 Who Cares? -- Self-Care/Self-Compassion -- When the Oxygen Masks Fall! 91
8.1 Introduction 91
8.2 Hardwired to Put Others First 92
8.3 Hardwired to Bring Others Down 94
8.4 What Are the Risks of a Lack of Self-Care? 98
8.5 Caring for Self 99
8.6 Definition of Self-Care, Self-Compassion, and Compassionate Care 99
8.7 Strategies for Managing and Promoting Self-Care and Self-Compassion 100
8.8 The Future 105
8.9 Summary 106
References 107
Index 123
