A systems approach to understanding the needs of today’s healthcare supply chain

Strategic Management of the Healthcare Supply Chain offers a big-picture overview and a proven strategic framework for supply chain management in healthcare. It also addresses concrete strategies for risk management, partnerships, logistics, performance assessment, information technology, and beyond. Readers will gain a comprehensive understanding of the issues facing the healthcare supply chain and the opportunities that present themselves as we look toward the future. Written by a team of authors with both research expertise and practical experience in healthcare supply chain, this broad and impactful book teases out the complexities within the supply chain field and the healthcare ecosystem.

The healthcare industry is evolving rapidly, and the role of the supply chain is shifting in response. Institutions and practitioners are collaborating more closely than ever with supply chain leaders. This shift introduces new opportunities and challenges at the level of healthcare delivery. Additionally, the role of supply chain in safeguarding the social determinants of health―food, transportation, critical health-related products―is rapidly expanding, especially in historically underserved populations. This revised edition takes a holistic approach to the needs of people and organizations, yielding strategies that will improve both economic and health outcomes.

• Gain the understanding you need to work toward building a mature supply chain organization
• Develop perspective on how the needs of the healthcare supply chain are shifting in the modern era
• Holistically assess supply chain performance and improve clinical, financial, and operational outcomes
• Identify opportunities to generate value, improve alliances, and cut costs

This book will be of interest to graduate students in the health sector and supply chain programs, as well as working clinicians, health sector managers, and supply chain leaders. Policymakers looking to create a more resilient healthcare supply chain in the wake of COVID-19 will also find valuable insight inside.

Acknowledgments xi

About the Authors xiii

Remembering xvii

About the Companion Website xix

List of Exhibits xxi

List of Acronyms xxv

Preface xxix

1 The Healthcare Supply Chain Environment— Here’s the Big Picture 1

2 Building a Strategy for Healthcare Supply Chain Management— Creating the Vision 29

3 Risk Management Strategies— Healthcare Is Risky, So Is Supply Chain Management 41

4 Product Preference, Standardization, Value, and Clinical Integration— You Can’t Just Buy Anything 67

5 Purchasing Strategies and Alliances— Success Requires Good Partnerships 93

6 Logistics Strategies and Alliances— The Devil Is in the Details 127

7 Performance Measurements and Maturity Models— You Only Get What You Measure 169

8 Organization Design for Managing the Supply Chain— A Well- designed Organization Makes It Easier to Succeed 189

9 Information Technology (IT) Strategies— Information Is the Glue that Binds 215

10 The Fully Integrated Supply Chain Organization (FISCO)— Tying It Together and Looking Forward 235

Appendix 1: Best Practices within the Context of Non- Governmental Fully Integrated Supply Chain Organization (FISCO) 259

Appendix 2: Clinician, Supplier, and Buyer Working as One to Improve Patient Outcomes 315

Index 341

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