Contributors
Preface
Acknowledgments
Section I Basic Concepts and the Current Healthcare Environment
1 Principles of Management
2 Management Functions
3 Relevant Economic and Business Concepts
4 Current Challenges to Financial Stability within the Diagnostic Laboratory
5 The Impact of Regulatory Requirements
6 The Changing Practice of Medicine
7 The Changing Healthcare Environment
Section II Managerial Leadership
8 The Foundations of Leadership
9 Employee Needs
10 Motivating through Intelligent Leadership
11 Successful Communication
12 Effective Meetings
13 Conflict Management
14 Managing Change
Section III Personnel Management
15 Employee Selection
16 Performance Appraisals and Competency Assessment
17 Staffing and Scheduling
18 Teams, Team Process, and Team Building
19 Labor Relations
20 Workplace Drug Testing and the Clinical Laboratory
Section IV Requirements for Effective Laboratory Management
21 Quality Management
22 International Organization for Standardization
23 Effective Communication in Laboratory Management
24 The Laboratory Information System: Making the Most of It in the Clinical Microbiology Laboratory
25 Management of Point-of-Care Testing
26 Principles of Preanalytic and Postanalytic Test Management
27 Selection and Implementation of New Equipment and Procedures
28 Laboratory Safety
29 Emergency Management
Section V Financial Management
30 Financial Management: Setting the Stage
31 Strategic Planning
32 Human Resources at the Local Level: An Important Component of Financial Management
33 Costs, Budgeting, and Financial Decision Making
34 Financial Decision Making: Putting the Pieces Together
Section VI Generation of Revenue
35 Correct Coding of Billable Services in the Clinical Laboratory
36 Approaches to Billing Laboratory Services
37 Charges and Fees for Laboratory Services
Section VII Profitability, Contribution, and Reimbursement
38 Rules and Regulations in Reimbursement
39 Reimbursement Compliance
Section VIII Outside Marketing and Expansion
41 Outreach Considerations and Overall Goals
42 Outreach Implementation Requirements: A Case Study
43 Finance and Decision Making in Outreach
44 Outreach: Obstacles to Hospital Outreach and Enhancing Customer Satisfaction
Section IX Clinical Trials and Evidence-Based Laboratory Medicine
45 The Current State of the U.S. Food and Drug Administration Process and Regulations for Diagnostic
46 The Clinical Trial Laboratory: Research Compliance for Clinical Research Microbiologists
47 Clinical and Evidence-Based Research in the Clinical Laboratory
Section X Defining and Measuring Standards for Success
48 Benchmarking and Performance Monitoring for the Clinical Laboratory
49 Test Utilization and Clinical Relevance
50 Benchmarking and Performance Monitoring: What Is Appropriate for Your Laboratory?
Section XI The Future of Clinical Laboratories
51 The Future of Pathology and Laboratory Medicine: Political, Social, Economic, and Regulatory Impacts
52 The Future of the Clinical Scientist Workforce
53 Electronic Health Records and Their Implications and Opportunities for Laboratories
54 Current Trends in Instrumentation and Technology: Outlook for the Future
55 The Future Practice of Laboratory Medicine
